I almost feel sad towards the gaming industry sometimes. Despite the fact that defective electronic devices are the most common thing since sliced bread whenever new hardware is launched, people have been trying to witch hunt the PS4 for its failure rate, which will inevitably lead to the very same witch hunt for Xbox One, and it’s just so unnecessary.
I implore you. Please don’t panic about these reports. Don’t repeat what happened with the PS4, which had a perfectly acceptable failure rate of less than 1%, as the normal region for failure of electronic devices often goes up to 5%. Considering one million units were sold that’s actually on the very good side of things. By comparison, the PS3 and Wii had failure rates of 3% while the Xbox 360 had a failure rate of 16%, which is abnormal.
You would also honestly be quite shocked if you read what happened to the iPhone 5 for instance, or heard stories about Samsung Galaxy S4s and their initial models having easily breakable screens. These things happen with mass produced electronics, and the best action you can take is to complain, create awareness, and rightfully demand your replacement.
Otherwise, in the case of the consoles, blowing it out of proportion in an attempt to attack either Sony or Microsoft is just flat out frustrating for me.
After all that build up, the story here today is that the first confirmed reports of trouble with the Xbox One have surfaced. The Xbox One is launching today in a matter of hours in all of its 13 territories, so it’s highly possible that we’ll start to hear a lot more concrete information by the end of the day.
Video proof has surfaced of some harsh problems. The first report came from someone who uploaded a video of their console to Photobucket, showing how the console will not turn on at all. Website Furious Fanboys have the video embedded on their site, and suggest that it’s possibly a bad power supply judging by the light on the power brick. It could be something else too.
The most prominent issue being reported seems to be a case of a broken disc drive, as is illustrated in the following video, where the console simply does not read game discs.
The third problem is from a user who is able to power up the console, but was unable to update Xbox Live. We reported on online issues earlier this morning. The video below shows the issue:
Interestingly, the user above updated his video description to say that miraculously, after 11 hours the console suddenly decided to work, with him having done nothing but leave it. Other users are still commenting to say they are experiencing similar issues and do not know how to fix it.
Finally, there is a thread on reddit at the moment in which a list of Xbox One problems have been compiled. There are currently three to make the list. The first is the most common issue right now, which is the case of the disc drive not reading games and making a loud noise. About 4-5 cases have been reported so far, although there could be more as it appears to be a natural defect. The second is a hanging load screen issue, where you are stuck at the Xbox logo after updating. It is advised to not turn off your console. Thirdly, there is a mysterious ban after using EOU update, apparently for those who previously had problems with the OS hanging.
Now, I know this all seems doom and gloom, but it really, really isn’t. Firstly, we have not yet gotten the official failure rates from Microsoft. There are few cases out there right now, and it will take the first two days to figure out how many consoles are actually suffering defects.
If the failure rate is within normal bounds, then there is absolutely no reason to panic. If it is sitting up there close to 20% or something, that’s a whole different story.
For now, I hope reading this article you have seen that it is normal for newly launched electronic devices to experience faults and the idealised world in which this does not happen does not actually exist. Let’s not blow this out of proportion, before we even get official information. And please let’s not witch hunt Xbox One and Microsoft like it was done with PS4 and Sony last week.
Oh, and to the few who are itching to call me an “apologist” or “M$ fanboy”, I am actually a Sony fan, who has owned a PS3 this generation and is picking up a PS4 at launch.
So the message is to just be fair and logical about this.
After all, I want the Xbox One to have a good launch. We should not be witch hunting both consoles and reveling in any of their failures unless actually deserved or hugely dissatisfying or abnormal.
Celebrate the new generation.
We’ll have updates if any information surfaces on fixes, replacement consoles and official failure rates.
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